FREQUENTLY ASKED QUESTIONS

1. What are your days and hours of operation?

   We are open 7 days a week from 9:00am to 7:00pm. Travel BaBees observes the following holidays: New Year’s Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day and Christmas Day. Orders will be delivered up to the day before the holiday and will be picked up the day after.

2. Are your services and equipment insured?

   Yes. Travel BaBees takes every precaution to ensure the safety of its customers and property. We are specifically insured for the rental of baby equipment. We meet or exceeded every requirement from the insurance industry specific to renting baby and child equipment.

3. How is your equipment maintained and cleaned?

   Travel BaBees only uses equipment that has been certified by the Juvenile Products Manufacturers Association (JPMA) and recommended by the Consumer Product Safety Commission (CPSC). We immediately submit all warranty information to ensure notification of any recall and safety updates.

   We meet or exceed the same sanitary requirements for the child care industry and only use organic and non-toxic chemicals to clean our equipment. Our linens are professionally laundered by certified organic providers. All inventory is stored in a temperature controlled environment to maintain the integrity of every item.

4. What do I need to know about renting a crib from a hotel?

   Because hotels are not in the business of baby and child equipment it is important to ask specific questions. Everyone has a different interpretation of a "crib". You will want to ask what type of crib they use and how often they are cleaned and replaced. Most importantly you'll want to make sure it's a FULL SIZE crib. Many hotels will tell you that it is a crib, but it actually a portable crib or a pack-n-play. Ask if it is wood or metal, the metal cribs are very uncomfortable. Ask if the mattress is of full thickness (5 inches). Most hotels use a thinner mattress (3 inches) and are not very comfortable, especially for longer periods of time. Portable cribs are not recommended for children over 6 months of age.

   NOTE: The dimensions of a full size crib should be no less than 55W x 31D x 45H

5. What do I need to know about renting a car seat from a car rental company?

   Because rental car agencies are not in the business of baby and child equipment it is most likely the seats will not be in as good of condition as if you were renting from a company that specializes in it. You will want to ask what types of seats they use, how often they are cleaned and replaced and how they monitor the seats for recalls. Most importantly, you will want to make sure it is a confirmable reservation and not on a first-come first-served basis.

6. What is the STATE child restraint law?

   Please refer to the location page of the city and state you are traveling to for specific state regulation.

   The Highway Traffic Safety Administration (NHTSA) recommends:

   • REAR FACING SEATS in the back seat from birth to at least 1 year old and at least 20 pounds.
   • FORWARD-FACING TODDLER SEATS in the back seat from age 1 and 20 pounds to about age 4 and 40 pounds.
   • BOOSTER SEATS in the back seat from about age 4 to at least age 8, unless 4'9" tall. Booster Seats till child is 8 years or 4’9"
   • SAFETY BELTS at age 8 and older or taller than 4'9". All children age 12 and under should ride in the back seat.

   You may also visit Safe Kids Worldwide for more information: http://www.usa.safekids.org/skbu/cps/index.html

7. Do you install car seats?

   Yes. We have at least one Certified Child Passenger Safety Technician on staff at most locations to assist you with the installation of your rented car seat. In the event that staff is not available the instruction manuals are provided with every rental.

   For more information, please visit: http://www.seatcheck.org and http://www.safekidsweb.org/events/events.asp

8. Is there a minimum delivery fee?

   The minimum delivery fee is $25.00; however final delivery fees vary by location and will depend on distance, date and time of the delivery. Standard delivery hours are between 9:00am-7:00pm. Deliveries made outside of normal delivery hours may be subject to an additional fee. Orders placed within 72 hours of required delivery may also incur and additional service fee.

   Washington DC: Minimum delivery fee is $35.

9. When should I place my order? Is there an order minimum?

   It is best to place your order as soon as your travel plans are confirmed. This will guarantee availability of the items you require, specifically during the holiday and peak seasons. There is a $30.00 or 2-night minimum on all orders.

   Washington DC: Minimum order of $40 in rental fees. Does not include the delivery fee.

   There is a 3-night minimum on the following holidays: New Year’s Day, Easter, Memorial Day, Independence Day, Labor Day, Thanksgiving, Christmas.

10. What is your cancellation policy?

    Cancellations prior to 72 hours of the order date are subject to a 5% service fee. Cancellations within 72 hours of the order date are subject to a 50% service fee. Refund and credit policies vary by location. Credit may be used for future rentals at any location.

TRAVEL BABEES RENTAL CONTRACT AND AGREEMENT

Acceptance of this rental equipment constitutes an agreement between _________________________ of __________________________________________ (hereinafter “Renter”) Travel BaBees (hereinafter “Company”) in accordance with the terms of this rental contract.

If Renter does not agree to the terms of this contract or if Renter does not approve of the equipment delivered by Company, Renter shall immediately contact Company to arrange for the rented equipment to be picked up or replaced. In such case, Renter shall remain responsible for all charges in accordance with Renter’s original reservation for the rental of equipment.

All equipment is used at Renter’s risk. Renter assumes all responsibility for rented equipment while in Renter’s possession. Renter agrees to indemnify and hold harmless Company, Travel BaBees, Inc. and their officers, shareholders, owners, operators, agents, and employees from any claim arising from renter’s use, operation or possession of the rented equipment. Neither Company nor Travel BaBees, Inc. will be held responsible for any damage, injury or loss, including death, arising from the use of any rented equipment or the failure of the equipment to function as intended by the manufacturer. Renter is responsible for reading the instruction manual and the quick reference guide to ensure proper use of the rented equipment.

Renter shall be liable for any loss, theft, damage, permanent staining or destruction of the rented equipment. In the event the rented equipment shall be lost or damaged while in possession of Renter, Company will charge the credit card on file the cost of replacing or repairing the equipment, in addition to any charges incurred for the rental of the equipment. Renter agrees to return all rented equipment to Company in the same condition Renter received it (except linens). Failure to do so will result in a $25.00 fee for extra cleaning.

Renter agrees to return all equipment to the original delivery location unless prior arrangements have been made. Equipment that is unable to be retrieved in a timely fashion will result in a charge of additional rental day(s) and a return trip fee.

Crib Rentals Only: Renter agrees that Renter will NOT move the crib from the original location where Company has placed it. In the event that the crib is moved, Renter will release Company and Travel BaBees, Inc. from any liability and assume all responsibility for any damage to persons or equipment.

Car Seat Installation Only: Renter agrees that Renter will NOT move the car seat from the original location where Company has installed it. In the event that the car seat is moved, Renter will release Company and Travel BaBees, Inc. from any liability and assume all responsibility for any damage to persons or equipment.

Upon delivery the equipment will be inspected and agreed that it is in satisfactory condition and free of any major damage. If there is any damage to the equipment it will be noted on the signed rental contract at that time.